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This database and a possible application are described in Chapter 3 of this book
Es gibt für einen Dienstleistungsanbieter sowohl erwünschte als auch unerwünschte Kundenbeziehungen
Dies ist der Fall
Simple Exercises
Customer Knowledge Management 70174 Stuttgart pazar dinamikleriManaging and transferring knowledge at the right time, in the right place and with the right quality for customers enables companies to survive in times of fierce competition. The focus of this work is therefore on Knowledge Management and Customer Relationship Management. The theoretical part comprises several approaches to knowledge, its transfer and the barriers to be overcome when sharing knowledge. This is followed by a description of CRM and CKM